Full-Service Freight Claims Management and Mobile Auto Repairs

At Fenkell Automotive Services, we make managing damage claims simple and stress-free. Whether it’s vehicles or freight damaged in transit, our full-service claims process handles every step for you, providing complete transparency and unmatched support.

Using our proprietary Vehi-Trac® system, we provide real-time tracking, reporting, and data analysis to give you full visibility into every repair and claim. Vehi-Trac® supports our mobile auto repair and mobile auto body repair services, helping you streamline claims and improve efficiency across your operations.

Vehi-Trac® allows you to:

  • Track repairs and claims in real time.
  • Access transparent reporting on damage ratios, balances, and payment history.
  • Work collaboratively with customers to resolve data issues or incorrect assignments.
  • Reduce costs, minimize delays, and improve accountability with vendors and partners.

Real-Time Visibility for Fleet Accident Management

One of the biggest challenges in managing damage is lack of visibility. Our system eliminates that uncertainty by centralizing all claim activity into a single platform. This allows teams to quickly identify where each claim stands, what actions are required, and how long resolution will take.

For organizations managing high shipment volumes, this level of clarity helps reduce confusion and prevents small issues from turning into costly delays. It also improves communication between logistics teams, repair providers, and carriers by keeping everyone aligned and on the same page. This also supports faster decision-making when exceptions occur, allowing teams to respond immediately instead of waiting for fragmented updates from multiple sources.

Streamlined Communication Across All Parties

We act as a central hub between manufacturers, carriers, dealerships, and repair networks. This reduces the administrative burden on internal teams and keeps all claim-related communication documented and accessible.

By eliminating fragmented communication channels, we help reduce errors, speed up approvals, and ensure that no detail is lost during the claims lifecycle. This structured coordination is especially valuable in large-scale logistics environments where timing and accuracy are vital. It also creates a consistent communication standard to improve accountability and reduce misunderstandings during high-volume claim periods.

Data-Driven Performance Improvement

Our platform does more than track claims. It identifies trends that can impact future performance. By analyzing damage frequency, carrier performance, and repair outcomes, we help clients pinpoint recurring issues and implement corrective actions.

Over time, this leads to fewer claims, lower costs, and improved operational efficiency across the entire supply chain. These insights also support long-term planning by giving leadership teams the information they need to make proactive decisions instead of reactive ones. Clients also gain the ability to benchmark performance across carriers and routes, helping identify top-performing partners and areas needing improvement.