Our Process
When vehicles or freight are damaged in transit, the process to resolve it should not slow you down. Our streamlined approach for fleet accident management covers everything from claim submission and review to repair, reimbursement, and recovery. With clear communication and full transparency at every stage, you always know where your claim stands and what comes next.
A TRUSTED PARTNER IN VEHICLE REPAIR AND CLAIMS
For more than 40 years, Fenkell Automotive Services has supported automotive manufacturers with reliable in-transit vehicle repair and freight claims management. From on-site mobile repairs to full claim recovery, our team helps keep your vehicles dealership-ready. Backed by our Vehi-Trac® system, you gain real-time visibility into repairs, reporting, and performance across your fleet. With nationwide coverage, experienced technicians, and a process built for efficiency, we make it easier to stay on schedule and in control.
Mobile Repair
Fast, nationwide mobile vehicle repair with 24–48 hour turnaround times and real-time tracking for transparency and reliable in-transit support. On-site work covers tire, battery, key, and glass repairs through a nationwide network of certified technicians. When off-site work is required, we coordinate delivery to approved dealerships. We also document damage with photos before work begins and assist with parts sourcing to keep repairs moving quickly.
Damage Claim Management
Resolve repairs faster while saving time and reducing costs with real-time tracking, detailed reporting, and expert oversight. Our dedicated claims team handles all paperwork, communications, and follow-ups, giving you full visibility into every repair and claim. With our proprietary Vehi-Trac® system, you get real-time tracking, transparent reporting, and data-driven insights to help reduce future in-transit damage, hold vendors accountable, and optimize your fleet operations.
Freight Claim Management
Freight claims management for transit-damaged shipments helps logistics teams quickly document damage, file claims, and secure reimbursement, while simplifying the entire process. Our claims process reduces delays, lowers costs, and improves accountability with vendors and carriers. By tracking trends, identifying high-risk areas, and analyzing damage data, we provide the insights needed to make proactive decisions that can protect shipments and improve future operations.
