Navigating the Storm: Rainy Weather Driving Dos and Don’ts
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Our Process
When freight or vehicles are damaged in transit, the last thing you need is a complicated fleet accident management process. Ours is built to be straightforward, transparent, and efficient from start to finish. We give you a clear path from submission to resolution, with full transparency at every step. Whether your claim is approved or denied, you’ll know exactly where it stands and what happens next.
Fleet Accident Management
When OEM vehicles are damaged during transport by truck, rail, or vessel, we step in to simplify recovery. Our team receives the dealer’s paid claim and manages the process of filing with the responsible party to recover those funds. The goal is straightforward: reduce friction and accelerate reimbursement.
In-Transit Mobile Vehicle Repair
Damage does not always need to wait for a repair shop. When vehicles are affected in transit, including body damage, broken glass, tire issues, a dead battery, or missing keys, we dispatch our mobile vehicle repair service technicians to complete repairs on site. Once repairs are finished, we manage the reimbursement process with the OEM. If the OEM also uses our claims management services, our team continues by recovering those repair costs from the responsible party on their behalf.
Freight Claims Management
We have developed a software platform designed for carriers moving freight by truck, rail, or vessel. This system allows for efficient tracking, management, and resolution of vehicle damage and freight-related claims. You can choose to use the software independently or rely on our team to manage the entire claims process from start to finish, depending on your needs.
Step 1: Claim Submission
Every claim begins with a detailed submission into our system. Once received, your claim is organized and tracked through each stage of the process.
Each claim includes:
- A clear summary of the damage
- Repair cost breakdown
- Shipment details
- Photos and supporting documents
- EDI messages (when applicable)
- Comments and communication history
This way nothing gets lost, overlooked, or delayed.
Step 2: Review
Once your claim is submitted, it moves into review. Our team evaluates all provided documentation, verifies details, and determines the appropriate outcome.
At this stage, every claim is carefully assessed based on the information provided, so having complete and accurate documentation helps keep things moving.
Step 3: Decision
After review, your claim will move in one of two directions:
Approved Claims
If your claim is approved, it is processed for payment. You’ll be notified as it moves into the payment stage, so you always know where things stand.
OR
Denied Claims
If your claim is denied, a clear reason is documented for recordkeeping. This ensures transparency and provides a reference for future claims or questions.
Step 4: Payment & Closure
For approved claims, payment is processed and recorded in the system. Once completed, the claim is finalized.
For denied claims, once the reason is logged, the claim is formally closed.
What You Can Expect
- A structured, easy-to-follow process
- Clear documentation at every step
- Timely review and decision-making
- Full transparency into your claim status
If you have questions about your claim or need help submitting documents, our team is here to help.