Freight Claims Management
Fenkell provides end-to-end management for freight damaged during transportation. Using Freight-Trac®, our team manages documentation, responsible-party communication, claim filing, subrogation, recovery, and reporting from initial notice through resolution.
One Partner From Damage Report to Resolution
Damage Reported
Damage is reported immediately through Freight-Trac via EPOD or user entry.
Documentation
Collect photos, documents, and details to build a complete claim record.
Responsible Party
Identify liable party and initiate communication within Freight-Trac.
Recovery
Negotiate, pursue subrogation, and secure payment through Freight-Trac.
Reporting
Track performance, analyze results, and drive continuous improvement.
End-to-End Claim Handling
- Damage and delivery-document review
- Claim creation and assignment
- Supporting-document collection
- Carrier or responsible-party notification
- Subrogation and recovery
- Dispute and denial management
- Payment tracking and reconciliation
Freight-Trac Technology
- Shipment- and VIN-level tracking
- EPOD and photo documentation
- Claim status and aging
- Carrier performance measurement
- Financial reporting and system integrations
- Damage ratio and trend analysis
Business Benefits
- Centralized claim administration
- Improved recovery follow-up
- Reduced internal workload
- Better carrier accountability
- Clear financial and operational reporting
